The website browniespethub.com, its mobile application, the words, “browniespethub”, “website”, ”application”, ”platform”, ”company, ”we”, ”us” or “our” is hereby collectively known as “Brownie's Pet Hub” and the contracting entity shall be Zonex IT Solutions Private Limited (herein after referred to as “Brownie's Pet Hub”).

“User” shall mean any legal natural person using the device, service, website and/or application provided by Pet Care Wala. A User is also referred to as “You” as per the needs of the statement.

“Service and Products” shall mean any and all services/products that the Brownie's Pet Hub makes available using the Device, the Application or otherwise.

“Account” means a unique account created for User to access our Service or parts of our Service.

“Device” means any internet enabled device that can access our Service such as a computer, a cellphone or a digital tablet.

“Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

This privacy policy applies to all products and services provided by Brownie's Pet Hub. User may use our services and products on any internet enabled devices that can access either our website or application. This privacy policy is designed to help you understand how we collect, use and disclose your information. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.

Information we collect:

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy. While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

When you visit our website or application, we may collect certain information about you, including:

Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, and phone number etc. when you visit, and sign up or make a purchase on Brownie's Pet Hub.

Pet Information: We may collect information about your pet including name, age, breed, gender, activities etc.

Payment Information: If you make a purchase on our Website, we will collect payment information, such as credit card details or other financial information necessary to process your payment.

Browsing Information: We automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, device type, operating system, pages you visit on our website or application, time spent on those pages, unique device identifiers and other diagnostic data.

Location Information: If you enable location services, we may collect your device’s location to provide you with relevant services and products

Cookies: We use cookies and similar tracking technologies to enhance your experience on our Website. You can control cookies through your browser settings.

How we use your information:

We use the information we collect for various purposes, including:

Verification: to verify the identity of user visiting and using our platform.

Service Performance: To provide and maintain our services, including monitoring the usage of our services.

Account Management: To manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as registered user.

Performance of Contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.

Contact and Communication: To contact you by email, telephone calls, messages or other equivalent forms of electronic communication, such as mobile application's push notifications regarding updates or informative communications related to account, general information, replies to inquiries, functionalities, products or services, including the security updates, when necessary or reasonable for their implementation

Customer Service: To provide customer support and respond to your inquiries.

Personalization: To tailor our Website and offerings to your preferences and interests and to provide you with a personal experience based on your pet's needs

Order Processing: To process and fulfill your orders, including sending you order confirmations and shipping information.

Transaction Processing: To facilitate and process transactions between users and pet service providers on our Platform.

Marketing: To send you promotional emails and updates about our products, services, and promotions. You can opt out of these communications at any time.

Analytics: To analyze trends, track user engagement, to evaluate and improve performance of our services, products, marketing and user experience.

We may share your information with:

Service Providers: We may share your personal information with service providers and vendors to monitor and analyze the use of our services and to contact you.

Business Partners and Associates: We may share your information with our business partners and associates to offer you certain products, services or promotions

Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Third-Party Partners: We may collaborate with third-party partners to enhance our services. Information shared is limited to what is necessary for these collaborations.

With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed.

Legal Compliance: We may disclose information when required by law or in response to legal processes.

Your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data:

Brownie's Pet Hub will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Brownie's Pet Hub will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Removal of Your Personal Data:

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Service may give you the ability to delete certain information about you from within the Service.

You may update, amend, or delete your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Law enforcement:

You acknowledge and agree that under certain circumstances, the Company may disclose your Personal Data if required to do so by law or in a good faith belief that such disclosure s reasonably necessary to comply with legal process or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements:

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation to protect and defend the rights or property of the Company;
• Prevent or investigate possible wrongdoing in connection with the Service;
• Protect the personal safety of Users of the Service or the public;
• Protect against legal liability.

The user understands that the relationship between Brownie's Pet Hub and the User stands independent and is unrelated to the relationship between the User and the application store from which the App is downloaded by him.

Security of Your Personal Data:

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy:

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Cookies

We send “cookies” to your computer and use such cookies as described here. A cookie are files a small piece of data that identifies you as a unique user. We use cookies to improve the quality of our service and make the service easier to use for our members. We do this by storing user preferences in cookies and by tracking user trends – for example, we use cookies to allow you to automatically log in to the service after the first user session. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of this website may not function properly if you refuse cookies. There is a consensus among internet security experts that cookies do not represent a security or privacy risk to internet users.

External Links to Other Websites:

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy:

We may update Our Privacy Policy from time to time. The user shall have liability to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us:

If you have any questions about this Privacy Policy, You can contact us on support@browniespethub.com